Description:
How we look after our employees:
5 weeks annual leave!!!
Salary packaging up to $15,900 and $2,650 meals and entertainment!!!
Fitness Passport, reduced insurances and many discounts via Perkbox!!!
13 days sick leave!!!
14 weeks maternity leave after 12 months!!!
About the opportunity:
Northcott are seeking a Design lead to drive innovation and will play a key role in providing design leadership and ensuring key initiatives are aligned to Northcott’s values and strategic priorities. The role will be a key conduit to between Northcott Innovation work and the key stakeholders and leaders within Northcott.
Role Requirements:
- Excellent ability to recognise and pursue opportunities for innovation and design-led investigations and solutions.
- Ability to use multiple forms of research and prototyping to place customers and staff at the centre of service design.
- Extensive skills in facilitation, codesign workshops, capability building.
- Ability to deal with ambiguity and adapt to change and keep working towards defined goals whilst also knowing when to change direction and adapt.
- Ability to work with people across the organisational spectrum, from senior executive to frontline.
- Excellent communication and presentation skills.
- Strong project management and design process management.
- Emotional intelligence with an ability to listen, be curious and empathise with an ability to influence.
- Strong critical thinking and problem-solving ability with outcome-focused solutions.
- Collaborative and can manage others to deliver projects.
- Experience working in disability, social impact or non-profit sector.
- Experience in reporting to a Board of Directors.
Typical duties might include:
- Lead the identification, design and delivery of service innovation and design projects.
- Mentor and guide a multidisciplinary team.
- Develop strong relationships with internal and external stakeholders, including staff, customers, families, government and tertiary organisations and potential innovation partners.
- Align service innovation and design with the organisation’s strategic priorities and values.
- Use evidence-based methods to measure the success of initiatives.
- Build design capability within NI and Northcott more broadly by training and empowering staff to adopt human-centred design strategies.
- Stay informed about emerging trends, technologies and policies in the disability sector to drive innovation.
- Collaborate with Northcott’s internal teams to review and ensure design solutions continue to be feasible and responsive to stakeholder needs and organisation’s strategic priorities.
- Report outcome, impact and performance of Northcott Innovation initiatives.
- Oversee and monitor Northcott Innovation budget and make appropriate recommendations and adjustments as necessary.
- Design and lead facilitation of workshops and capacity building work aligned with innovation and design projects.
Pre-Employment Requirements:
- 5 years’ experience in service design, strategic design or experience design.
- A degree in design, social innovation or related field.
Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story
When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application.
About Northcott:
Northcott is a not-for-profit disability service provider that works with customers to realise their potential.
As one of Australia’s largest not-for-profit disability service organisations, we provide services from metropolitan and regional locations throughout NSW, QLD, and the ACT. We have more than 90 years of experience and expertise in the disability service industry.
A registered NDIS provider, we employ approximately 2,600 staff and provide empowering, personalised services to over 13,500 people with disability, their families and carers each year.
What do we do?
Northcott provides personalised and dynamic support, delivered by a committed team who will optimise and maximise support and services for every customer.
Our experience and expertise gives confidence to our customers they are in good, trustworthy hands, while our commitment to innovation and pushing boundaries allows us to tackle any challenge currently creating barriers for our customers to reach their potential.
Our Values
Our values have always been a significant part of our service to customers and they have helped shape Northcott into the wonderful organisation it is today. We are Innovative because we develop new ideas and solutions with creativity in anticipation of changing needs. We are Respectful because we believe that everyone’s voice is unique and that they have the right to be heard. We are Brave because we have the courage to stand up for people with all abilities even in the face of adversity
Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email recruitment@northcott.com.au .Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at diversity@northcott.com.au .