Where

Customer Services - Collections Advisor

TCB Recruitment
Perth Full-day Full-time

Description:

Join a Fast-Growing Financial Company!
Are you passionate about delivering exceptional customer service? Our client, a rapidly expanding financial company, is on the lookout for a dedicated Customer Service - Collections Advisor to join their Lending Support & Collections Team. With a mission to provide tailored financial solutions, including innovative pay-later options and short-term personal loans, our client prioritizes care and support for their clients.
About the Role:
As a Collections Specialist, you will play a vital role in the collections process, focusing on assisting customers experiencing financial difficulties. Your ability to empathise with clients during challenging times will be key to maintaining positive relationships and ensuring successful outcomes.
Key Responsibilities:
  • Engage with customers throughout their loan period, focusing on near-due and overdue accounts.
  • Monitor accounts to identify borrowers who need assistance with repayment plans.
  • Negotiate sustainable payment arrangements that benefit both the customer and the company.
  • Handle challenging situations with empathy and clarity.
  • Accurately document customer interactions and payment arrangements.
  • Utilise self-management and problem-solving skills to resolve customer concerns.
What We’re Looking For:
  • Experience in customer service, collections and hardship calls is essential.
  • Strong listening skills paired with a solution-focused communication style.
  • Excellent written and verbal communication skills to interact with customers via phone, email, and SMS.
Why Join?
  • Be part of a supportive, inclusive workplace culture that prioritizes employee well-being.
  • Enjoy opportunities for career advancement in a rapidly growing company.
  • Celebrate your birthday with a day off!
  • Access employee assistance programs for additional support.
  • Work in a brand-new office in Perth CBD with stunning views, conveniently located near train lines.

Ready to Take the Next Step?
If you are ready to make a difference in the lives of customers while advancing your career, TCB Recruitment wants to hear from you! Please send your resume to rachel@tcbrecruitment.com or contact me directly at 0450 360 225 for a confidential chat.
For a quicker response, please text or call. We're available outside of business hours! No CV? No problem! We're happy to have a confidential discussion with you regardless.
To keep up to date with our latest jobs, visit our website:
Website: http://www.tcbrecruitment.com
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27 Mar 2025;   from: uworkin.com

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