Description:
We’re seeking an experienced Scheduler & Office Co-Ordinator to join our team and play a key role in keeping our operations running smoothly.
You’ll be working behind the scenes to ensure our tradesmen are well-equipped and well-informed, enabling them to provide outstanding service to our clients. If you’re looking for a role where your contributions matter, we’d love to hear from you!
Location: Mansfield, 4122 Brisbane
Job Type: Full-Time (Permanent Position)
Company: Spanos ElectriCool
HOURS: Monday - Thursday 7.30am -4PM & Friday 8am - 2PM
*onsite only in our Mansfield office (this is not a remote or work from home position)
Your Day-to-Day Duties & Responsibilities:
- Be the first point of contact for our major clients and customers.
- Schedule technicians with customers over the phone and dispatch jobs to field staff.
- Make outbound calls independently to follow up on, job statuses, and client requests.
- Communicate clearly with all customers regarding job commencement, timeframes, and completions.
- Enter and maintain job information accurately into the company system.
- Ensure office procedures are followed for efficient office management.
- Organize, manage, and close outstanding jobs within appropriate timeframes.
- Carry out a structured follow-up process for quotes and communicate status to clients.
- Provide office support to the team when necessary.
- Order and manage job-specific materials , ensuring the right supplies are available when needed.
- Participate in team meetings , offering your input and ideas to contribute to the overall team spirit.
- Take on any other tasks as delegated by your manager or supervisor.
Experience & Attributes Required: you cant fake it till you make it in this role!
- Strong multi-tasker who is proactive and solutions-oriented with an extremely high attention to detail.
- Proven experience in scheduling and administration , preferably in the electrical or trades industry.
- Ability to manage a workload with changing priorities while staying organized and efficient.
- Excellent interpersonal and communication skills with a friendly, customer-focused approach.
- Ability to take initiative and handle high-stress situations with professionalism.
- A reliable and punctual work ethic, with a positive “can do” attitude.
- A keen interest in learning new skills and continuously improving.
- Electrical service industry experience is favourable but not essential.
5 X MUST HAVES : Non negotiable
1 - Tested and proved minimum touch typing speed of 45 WPM and excellent computer skills (experience with the Microsoft Suite is a must).
2 - Experience with Servicem8, Simpro, Aroflow or similar job management system
3 - Experience in handling high volumes of inbound calls , ensuring prompt and professional communication with clients and suppliers.
4 - Extensive suburb knowledge within Brisbane required to schedule accurately and efficiently
5 - Live within 25Km from our Mansfield office
IMPORTANT: If you cannot answer "YES" to ALL of the “must haves” listed above, please do not apply. These requirements are essential to ensure success in this role and you will be tested on these in the practical stage of the recruitment process.
Training: T wo weeks of training will be provided to teach you our company specific in house systems and processes, we expect you to already have a strong foundation in the key skills/must haves mentioned above to be successful in this position.
Benefits & Perks:
- Attractive salary package based on relevant experience.
- Early finishes every Friday to kick off your weekend!
- Paid Birthday off – because you deserve it!
- Guaranteed 2 weeks off at the end of the year and a fun Staff Xmas party .
- Beers, BBQs, and lots of fun social events – you’ll need a great sense of humour!
- Breakfast provided on the 4th Tuesday of every month.
- Regular check-ins with management to ensure you're supported and things are going well.
- Wholesale rates for materials.
- Two bosses who genuinely look after you – Kyle and Julia are well-known for being ‘goodbuggers’ !
About Us:
Spanos ElectriCool is a family-owned electrical and air conditioning business that has been serving the South side of Brisbane and surrounding areas for over 10 years. We take pride in delivering impeccable service to our clients and creating a workplace that’s fun, supportive, and focused on work-life balance . Our team is like family, and we want you to be part of it!
How to Apply:
Click the Apply button today and send us a copy of your current CV outlining your experience and skills. We’re excited to bring you on board and grow together!
We look forward to hearing from you!