Description:
Department for EducationJob reference: 664379
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone
Why work with us:
Every child and young person deserves a great education.
We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.
Together we will make our education system the best it can be.
When our children and young people thrive, so do our communities and our state.
About the role:
The Lead, Employee Complaint and Case Management, provides strategic leadership and expert advice in developing and implementing business processes, policies, and initiatives for managing employee complaints and case management within the Department for Education.
This role requires oversight of merit selection and the management of employees assigned to the Case Management Unit due to restructure, incapacity or cessation of workers’ compensation entitlements.
The Lead, Employee Complaint and Case Management works closely with the Manager, Employee Management, to develop unit processes that ensure high-quality and cohesive support to leaders in handling employee complaints, and specialised case management in relation to their employment and the achievement of unit outcomes in accordance with organisational priorities.
The Lead is also responsible for providing day to day leadership to a team, including Ethical Conduct Consultants and Case Managers, ensuring the delivery of effective and timely case management solutions.
Qualifications:
Essential: Nil.
Desirable: A tertiary qualification in Education, Human Resources or other relevant discipline, or equivalent experience. Knowledge and understanding of the Department for Education context.
Special conditions:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.
For all other Special Conditions please refer to the attached Position Description.
Remuneration:
ASO8 $121,107 - 125,679 per annum (1.0 FTE) + superannuation (11.5%) and leave loading.
Enquiries:
Enquiries can be directed to Steve Moritz, Employee Management, Performance Support, via tel: (08) 0476 590 268 or email: steve.moritz@sa.gov.au .
Application instructions:
Applications should be made through the IWorkForSA website.
Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.
People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.
Additional note :
This is a full-time (1.0 FTE) ongoing role.
Applications close: 15/04/2025 11:30 AM
Attachments:
- Application Cover Sheet - PSAct.pdf
- How to Apply PS Act guidelines.pdf
- Position Description ASO8 Lead Employee Complaint and Case Management.pdf
- VL233 Pre-employment declaration.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.