Description:
Townsville Hospital and Health Service , is the public healthcare provider for the government areas of Townsville, Burdekin, Charters Towers, Flinders, Richmond, Hinchinbrook and Palm Island; operating 21 facilities from primary care in regional locations to highly specialised care at the main hospital.
Townsville University Hospital , the largest tertiary hospital in northern Australia, provides specialist referral services for people living from Mackay up to the Torres Strait and out to the Northern Territory border.
We are planning and innovating for the future, advancing healthcare through impactful research, training tomorrow’s health sector workforce.
Are you ready to make a difference in public healthcare?
Townsville Hospital and Health Service offers a unique opportunity to be part of a dynamic healthcare environment focused on innovation and excellence.
Our vision is world-class healthcare for northern Queensland and our purpose is "great care every day,".
Our values are:
Integrity | Compassion | Accountability | Respect | Engagement
We are seeking dedicated and enthusiastic professionals to help us achieve our mission.
About the opportunity:
Position: Patient Services Officer
Vacancy: Permanent Full-time
Location: Medical Outpatients / Medical Service Group / Townsville University Hospital
This role delivers exceptional person-centred customer service to patients, their families and the public.
Your contributions will be valued and impactful.
Enjoy a generous remuneration package including:
- Salary range: $2950.00 to $3280.70 p.f. (AO3)
- 4 to 6 weeks annual leave with 14%-17.5% loading
- 12.75% employer contribution to superannuation
- Plus Salary Sacrificing ( https://www.careers.health.qld.gov.au/working-for-us/salary-and-benefits/salary-packaging ) options may be available
Why Choose Us?
- Job Security: Enjoy stability in your career and become empowered with a supportive employer committed to your growth.
- Competitive salary and benefits: We offer attractive remuneration packages, including comprehensive health benefits, professional development opportunities, and generous leave entitlements ( https://www.careers.health.qld.gov.au/working-for-us/leave ).
- Lifestyle and location: Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville Hospital and Health Service region provide vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.
Requirements:
Mandatory qualifications/ professional registration/ other requirements
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- Highly regarded: Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
- Highly regarded: Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
- Highly regarded: High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
- This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
- Probation period may apply.
- Pre-employment checks will be conducted.
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Please refer to the Role Description for further details.
With challenge comes opportunity; utilise your resilience and join the rewarding and interesting profession ofproviding exceptional, accessible healthcare and support to our community, your community .
Help us shape the future of healthcare while enjoying a fulfilling work-life balance.
Apply now and be part of something extraordinary!
Enquiries are welcome; for a confidential discussion please contact:
Vivianne Richards on (07) 4433 3***.
Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV632265 ( https://smartjobs.qld.gov.au/jobs/QLD-TV632265 )
Applications close: Thursday, 8 May 2025