Description:
The job:
The Indigenous Client Support Worker (ICSW) is a key member of the Social Support team, working closely with KWILS’ Legal team to provide culturally sensitive, trauma-informed social support and case management. This role is essential in identifying, addressing, and resolving non-legal concerns, particularly those that increase the risk of domestic, family and sexual violence.
The ICSW also significantly contributes to building a deeper understanding of legal rights and increasing access to justice and safety for women and children that access KWILS. The ICSW also serves as a vital connection for non-Aboriginal staff; for Aboriginal clients and KWILS; for KWILS and remote Aboriginal communities, and for KWILS and Aboriginal Community Controlled Organisations.
What we're looking for:
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Knowledge of (or willingness to learn) DFSV legislation, including NT mandatory reporting, child protection, and family law
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Understanding of DFSV dynamics—trauma, coercive control, and the gendered nature of violence
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Awareness of barriers faced by women, especially those from diverse backgrounds
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Strong communication skills with the ability to explain sensitive info clearly
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Able to build relationships with clients and other services
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Confident decision-maker, including in crisis situations and with limited supervision
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Maintains confidentiality and professional boundaries
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Comfortable with Microsoft Office (Word, Outlook, Teams, Excel)
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Willing and able to travel to remote areas
What we offer:
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Salary Packaging – Take home more pay with tax-saving benefits
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Career Growth – Access training and a dedicated PD budget
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Wellbeing Support – Free, confidential EAP services
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Flexibility – We tailor roles to fit your needs
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Inclusive Culture – Join a diverse, supportive team
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Ongoing Learning – Keep building your skills
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Office Perks – Morning teas, team lunches, potlucks, and more!
To learn more about KWILS or to view the full list of job requirements, please give us a call on 08 8972 1712 or drop in for a chat - Level 1/16 Katherine Terrace, Katherine, NT, 0850.