Description:
We are looking for a Senior HR Systems Support Lead to join us in making a difference in maintaining and assisting in the resolution of user issues, supporting the Department of Health’s enterprise level HR Systems Support & Governance over relevant enterprise applications.
Job details
Position status Permanent Position type Full-time Occupational group HR & Industrial Relations Classification AO6 Workplace Location Brisbane Inner City Job ad reference QLD/CSD633861 Closing date 14-May-2025 Yearly salary $119207 - $127527 Job duration Permanent full-time Contact person Michael Boyd Contact details 0474 125 719Access the National Relay Service
The HR Business Intelligence team is committed, passionate and energetic about what they do. We are looking for a high performing Senior HR System Support Lead who will:
- be customer centric.
- drive accountability
- challenge the status quo.
- focus on capability development.
- commit to creating a culture of inclusion, respect, and collaboration.
What you'll do
- Manage the systems support function (Tier2) within the HR branch, improve the efficiency and effectiveness of systems support services, reporting, and governance frameworks.
- Establish means to promote efficiencies within existing HR systems to ensure training completion data accuracy.
- Actively participate in the identification of operational system-related risks and issues.
- Participate in skills transfer activities to successfully transition Command & Control Centre to new systems.
About you
- Demonstrated ability to maintain application support processes, check requests for support are dealt with according to agreed procedures. Use application management software and tools to investigate issues, and customer's needs while establishing and maintaining professional relationships.
- Demonstrated ability to monitor service delivery and collect performance data. Assist with the specification, development, research and evaluation of service standards, and apply these standards to resolve or escalate issues.
- Proven ability in monitoring and reporting on supplier performance, customer satisfaction. Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
- Demonstrated ability to implement governance frameworks and can determine the requirements for appropriate governance reflecting the organisation's values, ethics and wider governance frameworks.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
- 12.75% superannuation
- 17.5% leave loading
Employee wellbeing
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.ﾠ