Manager, Conduct & Risk Culture, Conduct & Risk Culture - 12 Month Contract

Description:

Manager, Conduct & Risk Culture, Conduct & Risk Culture Chapter in Conduct, Culture & Accountability CoE – 12 month opportunity

• This is a role designed to create lasting change.
• You are energised by using data to create insight and action.
• You will be part of an innovative and people-focused culture

See yourself in the team

This team forms part of the Group Risk Management function here at CommBank and supports the Group Chief Risk Officer (GCRO) and Business Unit/Support Unit Chief Risk Officers to execute the outcomes of Risk Management in the most effective way for the organisation. As Manager, Conduct & Risk Culture , you’ll be part of the Conduct & Risk Culture Chapter flowing to work within the Conduct, Culture and Accountability Centre of Excellence within the Group’s Compliance function, interfacing with BU/SU Line 1 and 2 and other key stakeholders to ensure alignment of risk culture initiatives and conduct risk to broader organisational culture.

Do work that matters

Obsessing over customers means prioritising them above all else, relentlessly improving their lived experience, and anticipating and solving their unmet needs. Achieving this principle and our ambitious goal of NPS +30 requires us to think, act and work differently. Bringing a disciplined focus to the things that will drive the greatest improvements is crucial.

As part of Group Compliance, the Conduct, Culture and Accountability CoE is responsible for designing, implementing and monitoring frameworks which enable consistency across the Group and provide an operating environment to work within and meet our customer, community and regulatory expectations and requirements.

Your day could look like but not limited to:

• Supporting in developing, implementing and overseeing effectiveness of the Group’s Conduct Risk and Risk Culture strategy, frameworks and tools including, but not limited to:
  • Maintain the Group’s Risk Culture Framework and maturity matrix;
  • Support Risk Culture Deep dive assessments in priority business areas;
  • Advice and oversight of BU/SU risk culture plans and activities emanating from any risk culture assessments, and independently evaluate the effectiveness of their risk culture initiatives;
  • Help facilitate business insights into risk culture through the facilitation of risk assessments, including but not limited to our annual “YourVoice” assessment for risk culture (survey, focus groups and interviews);
  • Maintain the Group’s Conduct Risk Framework, including Identify emerging areas of conduct risk and embed into Conduct Risk Framework;

• Maintain Conduct Risk Steward Guides (RSGs) - Product Design, Distribution, Financial Hardship, Market Integrity and Anti-Competitive Practices;
  • Monitor the Group’s Conduct Risk profile and Conduct Risk Framework effectiveness;
  • Conduct regular monitoring of Conduct Risk key risk indicators;

• Work with the broader team and business partners to develop and determine meaningful insights and trends from data-analysis, and provide recommendations for continuous improvement;
• Participate in and support the Risk Accountability team to deliver on our broader business and customer priorities.

What successful candidates will look like?

We work in an outcomes driven environment, where the emphasis is on great team-work to achieve results. Ideally you will bring experience with knowledge of risk and compliance, gained within financial services. You will also be able to demonstrate strong stakeholder management and critical thinking capabilities, with the ability to apply judgment to achieve pragmatic outcomes.

We're interested in hearing from people who have:

• A tertiary qualification in a relevant field;
• Risk management experience in banking or professional services;
• Sound knowledge of operational and/or compliance risk management frameworks, tools and techniques;
• Sound stakeholder management and influencing skills and the ability to build good rapport;
• Strong written and verbal communication skills;
• Strong analytical skills with the ability to identify trends, patterns and insights from quantitative and qualitative data;
• Proficient/intermediate skills in data management and quantitative analysis in Excel;
• Ability to problem solve, work independently and collaborate across teams.

Working at CommBank

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in building a brighter future for all.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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