Head Of People

Description:

As Head of People for our Customer Operations Residential department, your role is to coach senior executives and the leadership team to align the organisations people strategy with the departments optimising organisational structure through the design of a strategic workforce strategy. You will leverage technology for data informed decision-making, enhance employee engagement and retention, and guide organisational change initiatives. This will be delivered through the lens of enhancing an inclusive and diverse workforce and managing and mobilising talent.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia! At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer , supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 5th largest telco in Australia! Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company , which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment , sponsorship programs and our paid staff community service leave offering. But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine . The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you Are you a strategic thinker with a passion for driving organisational growth and performance? Do you have a proven track record in senior generalist or business partnering roles? If so, we want to hear from you! We are looking for someone who can quickly establish credibility and respect, build strong working relationships at all levels, and navigate complexity and ambiguity with ease.

• Demonstrated leadership experience in a Senior Generalist/Business partnering role.
• Experience interpreting strategy and policy to set and deliver people goals within medium to long time frames.
• A tertiary qualification or equivalent experience in Human Resources Management or a related discipline (preferred).
• Experience and passion to work with a customer service/call centre workforce.
• The ability to work independently and operate well within complexity and ambiguity.
• A strategic mindset, with demonstrated capability to flex between strategy and execution.
• Sound working knowledge and application of Australian Employment law.
• Maturity, professionalism, and the capability to coach and negotiate with key stakeholder groups.
• An innate curiosity and highly collaborative nature.

How will you support our “Why?” As the Head of People at Aussie Broadband, you will be a key member of the department executive team, shaping and executing a forward-thinking people strategy that drives organisational growth and performance. Your guidance will empower the team to deliver exceptional outcomes while supporting the organisation’s long-term success.

• Build strong, credible relationships with senior executives.
• Partner with the Executive and authority team to align people strategy with long-term goals.
• Optimise organisational structures to enhance efficiency and innovation.
• Implement strategic workforce planning to meet current and future talent needs.
• Drive talent acquisition to support growth aspirations.
• Use HR technology and data insights for informed decision-making.
• Ensure efficient resource allocation and financial performance of people initiatives.
• Enhance employee engagement and retention, fostering a high-performance culture.
• Develop programs to enhance senior leaders' capabilities.
• Guide organisational change initiatives to support transformation and growth.
• Continuously improve people systems, processes, and technology.
• Provide expert guidance on talent management, organisational design, and employee relations.
• Report on team performance against strategy.
• Support career development and growth opportunities for the team.
• Manage international indirect staff, specifically for the Wholesale Head of People.

Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. If you have any questions, get in touch today with our team at [emailprotected]