Description:
About Us:
Zeee Aust is a trusted name in home and business solutions, servicing the Newcastle, Maitland, Central Coast and surrounding areas. With over five decades of experience, we have earned our reputation as a reliable source for a wide range of products, designed to enhance the safety, comfort, and aesthetics of your space. Our dedicated team of licensed professionals ensure top-quality installations and customer satisfaction.
We are committed to fostering a collaborative environment that values hard work, integrity, and continuous growth. We are looking for an organised, detail-oriented, and proactive Operations Coordinator to join our team. This role will handle a variety of tasks, from coordinating logistics and scheduling to liaising with our manufacturing and installation teams and suppliers.
Key Responsibilities:
- Effectively allocate workforce and workflow in Pipedrive (CRM).
- Monitor workforce availability and work allocations by managing timesheets, leave requests, and workforce coordination to ensure smooth operations.
- Management of the team inbox in a timely and efficient manner.
- Manage key relationships with our leadership team, administration, manufacturing and installation teams.
- Ensure customer job details are accurately recorded and updated in Pipedrive.
- Greeting customers in our showroom, answering the telephone, assisting with sales queries and handling customer complaints.
- Entering quotes/invoices into Xero and issuing to customers. Following through with customer payments and if necessary, debt management.
- Oversee the purchasing process, working closely with the manufacturing team to ensure adequate stock is kept on hand to fulfil customer orders. Where necessary, placing orders with suppliers through our inventory system and ensuring purchase orders are issued for each order.
- Communicate effectively with team members, management, and suppliers.
- Coordinate and schedule internal and external meetings, events, and appointments.
- Assist in the development and implementation of operational policies and procedures.
- Address and resolve operational issues, escalating to management when necessary.
- Contribute to the creation and implementation of process improvements.
Experience:
- Proven experience in an operations or administrative role (2+ years preferred).
- Proven experience in managing workflow schedules (2+ years preferred).
- Strong organisational and time management skills with an ability to prioritise tasks effectively.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Exposure to Xero will be well regarded.
- Proficient in Microsoft Office Suite (Word, Excel).
- Knowledge of CRM software Pipedrive is a plus.
Salary package will be negotiated based on relevant experience.